Our Hotel

Stay in the Heart of Downtown Jacksonville

Our convenient downtown location enhances the attraction of Hyatt Regency Jacksonville. Spectacular views of the St. Johns River, Main Street Bridge, or the Jacksonville skyline are available in our rooms. Gain access to amenities perfectly suited to your needs—business or leisure, we have you covered. An unforgettable experience is in store when you experience, first-hand, our authentic hospitality, exemplary on-site amenities, attentive service and much more. Expect big things in Jacksonville when you stay at Hyatt Regency Jacksonville Riverfront, the best hotel in the city for convenient, comfortable accommodations.


Start right now. Make your reservations at Hyatt Regency Jacksonville, FL online today.


Hotel Features

A Wonderful Waterfront Hotel in Jacksonville


Staying at Hyatt Regency Jacksonville Riverfront is an experience you won’t soon forget. With 951 guestrooms, our on-site and in-room amenities fit the bill for any traveler visiting Jacksonville. Guests enjoy complimentary lobby Wi-Fi and a simple-to-use check-in process through our express check-in or 1-800-CHECK IN line. Scenic riverwalk jogging routes and our hotel’s location adjacent to the Jacksonville Landing offer guests unrivaled access to activities and dining options year-round. When you need to unwind at the end of the day, look no further than your spacious guestroom complete with a lavish Hyatt Grand Bed® and 37” flat-screen TV with cable and satellite channels. Comfortable lodging doesn’t get much better than this.


More Hotel Features >>


Accessible Hotel Rooms in Downtown Jacksonville

The staff at Hyatt Regency Jacksonville Riverfront is committed to ensuring that we meet and exceed all of the requirements for the Americans with Disabilities Act. Our hotel associates are trained to accommodate guests with special needs, so that all of our guests, including those with disabilities, are able to have an enjoyable and safe stay. At Hyatt Regency Jacksonville Riverfront we want to make sure all our guests are able to take advantage of every activity the hotel has to offer.


Our Hotel Offers Specially Designed Accessible Rooms Featuring:

  • Audio/visual smoke detectors
  • Connecting rooms
  • Braille symbols in the elevators
  • Wheelchair accessible climate controls, closet poles, doors, bathroom fixtures
  • Roll-in showers
  • Bathtub benches and grab rails
  • Closed caption television
  • Wheelchair accessible pool and fitness center

More Accessibility >>

Business Services

Our Downtown Jacksonville Hotel's Business Services

Having to travel away from the office on business should not limit your productivity. Hyatt Regency Jacksonville Riverfront provides business travelers with the convenience of a staffed FedEx Office business center, which offers special services such as 24-hour access to computers and Internet, large format color printing and file assistance. Or take advantage of one of our Business Plan guestrooms offering internet access for one computer and additional business services


Self-Service Hours

24 hour self-service access is available for Hyatt Regency Jacksonville Riverfront guests.



7:00a.m. - 7:00p.m., Monday – Friday.
Call front desk for weekend hours.



Business center is conveniently located on the third floor.


The FedEx Office business center offers a wide variety of services including

  • Color printing
  • Photocopy service
  • Laser printing
  • Facsimile service
  • Image scanning
  • PC workstations with access to the Internet
  • Easy laptop interface
  • General office supply sales
  • Charges conveniently billed to your room or credit card
More Business Services >>

Guest Services

Welcome to Hyatt Regency Jacksonville Riverfront, where metropolitan style meets stunning natural beauty. Situated along the St. Johns North River Walk, our downtown Jacksonville luxury hotel offers incomparable service and comfortable elegance. Stay productive while you travel with our FedEx Office business center complete with assistance from dedicated staff. Expedite your arrival and departure with our convenient Smartphone, PDA, and FastBoard™ services, and take advantage of exclusive amenities prepared especially for our Business Plan guests. Whether your stay in Jacksonville, FL is for business or leisure, rest assured you are staying at one of the premier hotels and resorts in the city.


Rely upon our helpful hotel Concierge, in-room dining service, and multilingual staff to ensure each moment of your stay will be touched by our complete understanding of your expectations.

More Guest Services >>

Internet Access

It’s easy to stay connected with fast and reliable Internet service at Hyatt Regency Jacksonville Riverfront. High-speed wired and wireless Internet is available in all guestrooms, meeting rooms and public areas of the hotel. Please note that fees may apply.

More Internet Access >>

Map & Directions

IMPORTANT: GPS directions regarding the valet parking or hotel drop off and access to the front drive of the hotel will not be correct. Use GPS to get you into the vicinity and then reference the below directions:


To Hyatt Regency Jacksonville Riverfront from Jacksonville International Airport/South Georgia

  • Take I-95 South approximately 18 miles
  • Left Exit onto Union Street (exit 353-B) traveling East
  • Travel approximately one mile on Union Street to Newnan Street
  • Turn Right onto Newnan Street
  • Travel 0.5 miles on Newnan Street
  • (To Garage)
    • Turn right into garage just past Independent St.
  • (To Valet)
    • Turn left onto Bay St.
    • First right onto Market St.
    • Right onto Coastline Drive
    • Right into Hotel


From 10 East Bound (Gainesville/Tallahassee/Valdosta)

  • Take I-10 Eastbound
  • Take I-10 to I-95 North
  • Exit 352-B (Forsyth Street)
  • Take Forsyth Street approximately one mile
  • (To Garage)
    • Turn right on to Newnan St.
    • Turn right into garage just past Independent St.
  • (To Valet) 
    • Turn right onto Market St.
    • Right onto Coastline Drive
    • Right into Hotel


From I-95 North Bound (St Augustine/Miami/Tampa/Orlando/South Florida)

  • Take I-95 North to Exit 350-A (Main Street/Prudential Drive)
  • Follow signs for Main Street
  • Proceed over the Main Street Bridge (Blue Bridge)
  • Take a sharp right onto Newnan Street via exit ramp
  • (To Garage)
    • Turn right on to Newnan
    • Right into garage.
  • (To Valet) turn left onto Newnan
    • First right onto Bay St.
    • first right onto Market St
    • Right onto Coastline Drive
    • Right into Hotel


From Beaches (Atlantic Beach/Neptune Beach/Mayport)

  • Take Atlantic Blvd heading West
  • Atlantic Blvd turns into the Arlington Expressway
  • Take Arlington Expressway to the Matthews Bridge
  • Cross the Matthews Bridge and follow signs to Downtown via State Street
  • Take State Street to Newnan Street
  • Turn Left onto Newnan Street toward the river
  • (To Garage)
    • Turn right into garage just past Independent St.
  • (To Valet)
    • Turn left onto Bay St.
    • First right onto Market St.
    • Right onto Coastline Drive
    • Right into Hotel


Directions from Ponte Vedra/Jacksonville Beach

  • Take J.T. Butler Blvd (202) West to I-95 North
  • Exit 350-A (Main Street/Prudential Drive)
  • Follow signs to Main Street
  • Proceed over Main Street Bridge (Blue Bridge)
  • Take a sharp right onto Newnan Street via exit ramp
  • (To Garage)
    • Turn right on to Newnan
    • Right into garage.
  • (To Valet) turn left onto Newnan
    • First right onto Bay St.
    • first right onto Market St
    • Right onto Coastline Drive
    • Right into Hotel

More Map & Directions >>

Onsite Services

Be in the center of it all Hyatt Regency Jacksonville Riverfront. Set within the city’s business and entertainment districts, our hotel is near beaches and top golf courses.


Hyatt E-Concierge

Now you can plan and organize the perfect stay, well before you check in.  Hyatt E-Concierge is our new interactive, on-line service that brings our hotel Concierge directly into your home or office for the luxury of pre-planning hotel activities.


Hyatt E-Concierge will allow you to pre-arrange dinner reservations, activities such as golf, and make special requests before you arrive on property.


Hyatt FastBoard™

FastBoard™ offers guests a way to receive a printed airline boarding pass at the hotel prior to departing for the airport.  With FastBoard™ you'll be able to retrieve flight information such as delays and cancellations, check the weather for the region, and print a boarding pass.


Bellman/Valet Services

We offer professional and timely valet and bellman services, staffed with knowledgeable and friendly staff familiar with the local area.


For those who prefer outdoor exercise, please click here for a jogging/walking map.

More Onsite Services >>


Hyatt Regency Jacksonville Riverfront offers a parking deck managed and operated by ProPark that provides direct access into the hotel. Options include overnight self and valet parking.  Guests may use their hotel key card to enter and exit the garage after validating with the Front Desk. Garage entrance is located off of Newnan Street. Additional public parking is available in the nearby area, rates vary.


Overnight self parking: $15

(Prices may change based on special events. Please contact the hotel directly for more information.)


Overnight valet parking: $20

(Valet Parking may not be available over special events.)


Garage clearance:  6’ 7”


Please visit ProPark for more information.

More Parking >>

Hotel Shops

Gift Shop


Our gift shop is located in the lobby of the hotel and provides a wide array of items for everyone from toiletries, snacks and clothing to unique gifts.


Please call 904 634 4530 for more information.


Hours of Operation

7:00 AM - 8:00 PM, Daily

More Hotel Shops >>


Effortless Movement around Downtown Jacksonville

Make your way around Jacksonville with ease. Our transportation options are convenient and reliable, taking guests to locations throughout the city when needed—a rare occurrence when everything is so close.



Smooth Sailing on the St. Johns River

The Water Taxi is Jacksonville’s ideal transportation between the north and south bank of the St. Johns River. The process is simple and effective—especially during popular sporting events and festivals. Board a taxi for scenic and serene trips without waiting longer than 20 minutes at the pickup points.


For more information about the water taxi and the hours of service please visit their website here.


A Pleasant Shuttle Service

Our complimentary hotel shuttle provides dependable transit to locations within three miles of Hyatt making a trip to Bragan Field, Veteran’s Memorial Arena, Prime Osborne Convention Center, or EverBank Field quick and easy. Take advantage of this generous service Monday through Friday from 6:00 a.m. to 10:00 a.m. and again from 5:00 p.m. to 9:00 p.m. This shuttle is not complimentary to and from special events in Jacksonville, please see the doorman or concierge for transportation arrangements during special events.


Checker Yellow Cab of Jacksonville/Gator City Taxi & SuperShuttle

Travel becomes easier when you can immediately head into the city, with exclusive transportation between Hyatt Regency and the Jacksonville International Airport. Shuttles are located outside of the Newnan Street side door and reservations need to be made to utlize the shuttle service.


Find the Gator City Taxi kiosk near Baggage Claim A for mobility that suits your needs for maneuvering around the city. Simple arrangements for these convenient modes of transportation can be made at the Concierge desk or via reservation with our committed team on the Hyatt line.


  • Hyatt line: 904-765-9999
  • ExecuCar



  • Airport to hotel/ Hotel to airport (shared ride per party) $24/$8 
  • Airport to hotel/ Hotel to airport (Private up to 10 passengers) $50
  • Click here to reserve.
More Transportation >>

Pet Policy

The Pet-Friendly Hotel Spot in Downtown Jacksonville

A trip to Jacksonville isn’t complete without every member of the family. Our location is ideal for your pup, with walking areas along the riverwalk, The Landing and numerous parks around the city for you to explore. Our local beaches are dog-friendly, so visit Atlantic, Neptune and Jacksonville Beach before 9 a.m. and after 5 p.m. with your furry friend. Back in your cozy room, appreciate the special attention we give every guest, with a pet bed and water bowl provided for your best friend’s comfort and convenience.


  • To make your pet’s stay comfortable, a pet bed & water bowl has been provided for your use in the guest room
  • The Front Desk will provide a temporary ID tag to place on the collar of your pet during the entire stay. This tag must be returned to the front desk upon checkout or a $25.00 fee will be charged
  • A “Pet on Vacation” door hanger is provided for you to maintain outside of your door at all times
  • Your pet should be on a leash or in a carrying case at all times
  • When you wish to have your room serviced, please contact the front desk at extension 4514 to establish a time when you are able to take the pet outside along with you (service is available between 9:00 AM – 4:00 PM)
  • Only service animals are permitted in public areas such as restaurants, bar, lounge, pool or health club areas
  • Please use our Dog Walk area located in the front of the parking garage facing the riverfront. Doggie clean-up bags are available for clean-up after your pet.
  • Out of respect for other guests, we ask that you settle your pet in for the night by 9:30 PM
  • Hyatt Regency Jacksonville does not assume liability for a guests’ pet or its actions while at the hotel
  • Please be sure to leave a telephone number on file in the case we may need to contact you
  • Hotel will only allow dogs in the guest room.
  • Reservations must be made at least three (3) days in advance of arrival.
  • Only dogs weighing 50 pounds (22.68 kilograms) and under are permitted. Two dogs may be allowed in a guestroom, provided the combined weight of both dogs does not exceed 75 pounds (34.02 kilograms).

We would like to take this opportunity to inform you that your room will be charged a deep cleaning fee of $100.00 for up to a six (6) night stay. An additional $100.00 deep cleaning fee will be applied for stays from 7 - 30 nights. For stays beyond 30 nights, deep cleaning fee will be at the hotel's discretion.

More Pet Policy >>
Make a Reservation

  Please enter date in mmm/dd/yyyy format

  • Rooms
  • Adults
  • Children help
Age of Children
(at time of stay)
Please complete the mandatory fields.
 Special Rates (AAA, GOVT, ...)
  • Select a Special Ratehelp

Check-in Time: 3:00 pm
Check-out Time: Noon

Want to book your transportation?
Take the stress out of travel and allow us to book your transportation.

Book Now or call 904.634.4515

225 East Coastline Drive, Jacksonville, Florida, USA, 32202

  • Tel: +1 904 588 1234
  • Fax: +1 904 634 4554